At cw77, we take your personal information seriously. This policy explains exactly what we collect, why we collect it, and how we keep it safe for every player in Pakistan.
Six pillars of our data privacy commitment — because your trust is the foundation of everything we do.
All data transmitted between your device and cw77 servers is protected with industry-standard TLS/SSL encryption, keeping your details safe whether you're in Karachi or Lahore.
cw77 never sells, rents, or trades your personal data to any third party for marketing purposes. Your information stays within our secure ecosystem only.
You have full rights to request a copy of your personal data or ask for its deletion at any time. Contact our support team and we will respond within 30 days.
Whether you use JazzCash, EasyPaisa, HBL, or Meezan Bank, your payment details are processed through encrypted channels and never stored in plain form.
cw77 operates under an international gaming licence and follows globally recognised data protection standards, ensuring your rights as a Pakistani player are fully respected.
In the unlikely event of a security incident affecting your account, cw77 is committed to notifying affected players promptly and transparently — no delays, no cover-ups.
Welcome to cw77. This Privacy Policy ("Policy") describes how cw77 ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit or use our website, mobile platform, and related services (collectively, the "Platform"). By accessing or registering on the cw77 platform, you acknowledge that you have read and understood this Policy and consent to the practices described herein.
cw77 is an internationally licensed online gaming operator serving adult players across Pakistan, including major cities such as Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi. We are fully committed to upholding responsible data practices and your right to privacy. If you are under 21 years of age, you are not permitted to use our Platform, and we do not knowingly collect personal data from individuals below this age threshold.
We collect personal data in the following categories, each for a clearly defined purpose:
When you create a cw77 account, we collect your full name, date of birth, email address, phone number, city of residence, and preferred currency (PKR). This information is required to verify your identity, ensure you meet the 21+ age requirement, and set up your account securely.
To process deposits and withdrawals, we collect payment method information such as your JazzCash account number, EasyPaisa wallet details, HBL or UBL bank account reference, Meezan Bank IBAN, or USDT wallet address. We store transaction records — including amounts in PKR, timestamps, and reference numbers — for legal, accounting, and anti-fraud purposes.
As part of our regulatory Know Your Customer (KYC) obligations, we may request a copy of your CNIC (Computerised National Identity Card), valid passport, or other government-issued ID. This data is used exclusively for identity verification and is stored with the highest level of access restrictions within our systems.
We automatically collect certain technical data when you access our Platform: IP address, device type, operating system, browser version, pages visited, session duration, and in-game activity. This data helps us improve platform performance, troubleshoot issues, detect fraudulent patterns, and personalise your experience.
If you contact our support team via live chat or email, we retain a record of your correspondence. This helps us resolve your queries efficiently and maintain quality assurance across our 24/7 support operation.
cw77 uses cookies, web beacons, and similar tracking technologies to remember your preferences, maintain your session, and analyse site traffic patterns. Essential cookies are required for the Platform to function. You may manage non-essential cookies via your browser settings, though disabling them may affect certain features.
cw77 processes your personal data only for lawful, specific, and legitimate purposes, including:
We do not use your personal data for any purpose not listed above without first obtaining your explicit consent.
Our legal bases for processing personal data include:
cw77 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with trusted partners strictly where necessary:
We share relevant transaction data with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment processors to execute your financial transactions. These partners operate under their own privacy policies and applicable Pakistani financial regulations.
We may use accredited third-party KYC services to verify documents provided during registration. These providers are contractually bound to process your data solely for verification purposes.
Our games library is powered by licensed third-party game providers. Certain gameplay data (bet amounts, game choices, session length) may be shared with these providers to deliver game functionality and resolve disputes.
We may disclose your personal data where required by law, court order, or at the request of a competent regulatory or law enforcement authority. We will always seek to notify you of such requests where legally permissible.
We retain your personal data for as long as your account is active and for a minimum of five (5) years following account closure, to comply with our legal, regulatory, and audit obligations. KYC documents are retained for at least five years in line with standard AML requirements. Transaction records are retained for seven (7) years for accounting and tax compliance purposes.
When retention periods expire, your personal data is securely deleted or anonymised so that it can no longer be linked to your identity.
As a cw77 player, you have the following rights over your personal data:
To exercise any of the above rights, please contact our Data Protection team at [email protected]. We will acknowledge your request within 72 hours and respond fully within 30 calendar days.
cw77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
While we take all reasonable steps to protect your information, no digital system is completely immune to risk. We encourage you to use a strong, unique password for your cw77 account and to contact us immediately if you suspect any unauthorised activity.
cw77 operates under an international gaming licence and our infrastructure may involve servers located outside Pakistan. Where personal data is transferred internationally, we ensure adequate safeguards are in place — including standard contractual clauses and data processing agreements — to maintain the same level of protection described in this Policy.
cw77 is strictly an adult platform. We do not knowingly collect, process, or store personal data from individuals under 21 years of age. During registration, we verify date of birth and require KYC documentation to enforce this restriction. If we discover that a minor has registered, we will immediately suspend the account, delete all associated personal data, and reverse any transactions where applicable.
If you are a parent or guardian and believe a minor has accessed our Platform, please contact us immediately at [email protected].
We use the following categories of cookies on the cw77 platform:
You can manage your cookie preferences at any time through your browser settings. Note that disabling performance or functional cookies may limit your experience on the Platform.
With your consent, cw77 may send you promotional emails, SMS notifications, or in-platform messages about new games, bonuses, PSL season betting offers, and platform updates. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any email, adjusting your account notification settings, or contacting [email protected].
Opting out of marketing communications will not affect transactional messages such as deposit confirmations, withdrawal receipts, or security alerts — these are necessary for your account operation.
Our Platform may contain references to third-party payment services (e.g. JazzCash, EasyPaisa) or affiliated gaming technology providers. cw77 is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any external service you interact with in connection with your cw77 account.
cw77 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or regulatory conditions. When we make material changes, we will notify registered players via email and display a prominent notice on our Platform for at least 30 days before the updated Policy takes effect. The "Last Updated" date at the top of this document will always reflect the most recent version.
Continued use of the cw77 Platform after any changes to this Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way cw77 handles your personal data, please reach out to our dedicated Data Protection team:
We are committed to resolving any privacy-related concerns promptly, fairly, and transparently. Your trust is central to everything we do at cw77.
Your privacy is protected at every step. Join thousands of Pakistani players who trust cw77 for a safe, fair, and entertaining gaming experience.